Reference

Our Terms Built Around Your Account

When you open an account with us, you're entering a clear agreement—no hidden clauses, no surprise rule changes mid-session.

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metaspin Our Terms Built Around Your Account
HELP WITH POLICY QUESTIONS

How to Reach Us About These Terms

If you're unclear about any part of these terms, or need to request a copy of your data, contact our support team directly. We answer policy questions on live chat, email and through your account message centre. Response time is typically under two hours during operating hours.

Team online

Live Chat

Open the chat window from the lobby. Available 08:00–23:00 WIB daily for policy clarifications and account questions.

Email Support

Write to [email protected] with your account number and specific question. We reply within 24 hours on business days.

Account Messages

Send a message directly from your settings menu. Staff review and respond to data-access or dispute requests within three business days.

HOW WE PROTECT YOUR TERMS

What We Do to Keep You Safe

We take the terms seriously because your account security and data privacy are non-negotiable. Every withdrawal request triggers an identity check before funds leave our system.

Data Encryption

Every login and payment instruction is encrypted. We audit this encryption monthly with a third-party security firm to stay compliant.

Withdrawal Verification

Before any payout via DANA, OVO, GoPay or QRIS clears, we verify your identity and check for suspicious activity. Standard hold is two hours.

Cookie & Tracking Policy

We use cookies only to keep you logged in and to prevent fraud. No third-party tracking or resale of browsing data. Manage cookies in your browser settings.

Data Retention

Account records stay for seven years for tax and regulatory purposes. After your account closes, we anonymise personal data but keep transaction logs.

Your Access Rights

You can request a full download of your data—game history, deposits, withdrawals, profile info—anytime. We respond within two weeks.

Policy Changes

If we update these terms, we email you 14 days in advance. You can opt out by closing your account before the change takes effect.

Frequently Asked Questions About Our Terms

Below are the questions we hear most often from players in Yogyakarta and across Indonesia about how these terms work in practice. Each answer is grounded in our actual process so you know exactly what to expect.

Contact our support team via live chat or email [email protected] with your registered email and account number. We verify your identity (usually takes 30 minutes) and send a secure reset link. If you've enabled two-factor authentication via QRIS or email, you'll need to confirm that too.

Yes. Submit a closure request through your account settings or email support. We process your final withdrawal within 24 hours to DANA, OVO, GoPay or QRIS based on your linked payment method. After closure, you cannot reopen that account—it's a permanent termination.

None. We charge no account maintenance, login, or inactive-account fees. Deposit fees depend on your payment method—DANA and GoPay are free; QRIS and OVO charge 0.7% when you use certain partner banks. Full fee details appear before you confirm any deposit.

Open a dispute ticket via your account message centre. Include the game name, time, and bet details. Our games team reviews all disputes within 48 hours. If we find a system error, we credit your account immediately. Final appeals go to our compliance officer if you're unsatisfied.

Your personal details are anonymised after 30 days of closure. Transaction history, game logs and withdrawal records stay in our secure archive for seven years to comply with Indonesian tax and financial regulations. You can request a full export of your data before closure.

Both violate our terms. If we detect a VPN or unauthorized login, we flag your account and may pause withdrawals until you verify your identity. Repeated violations can result in permanent closure and forfeiture of your balance.

We update terms periodically. When we do, we email you at least 14 days before changes go live. You can read the updated version in your account settings. If you disagree, you can close your account without penalty during that 14-day window.

Related Pages

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