Reference

Your Rights and Our Legal Framework

metaspin operates under a clear legal framework designed to protect your account, your data, and your transactions — access to our platform depends on local law, and we…

Jurisdiction-aware termsDANA & OVO deposit policyGoPay & QRIS transaction rulesData retention rightsAccount security standards
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metaspin Your Rights and Our Legal Framework
HUBUNGI TIM LEGAL

Reach Us for Any Legal or Policy Question

Our compliance and legal support team is available around the clock, seven days a week. Whether you are a resident in Yogyakarta reviewing our data policy or need clarification on a specific transaction clause, we respond to legal queries within four hours through the channels below.

Team online

Live Chat

Connect instantly via the chat widget on any page. Our agents handle account-level legal questions, term clarifications, and policy disputes 24 hours a day, seven days a week with average response under two minutes.

Email Support

Send detailed legal queries or data-access requests to our compliance inbox. We acknowledge every email within two hours and provide a substantive response within four business hours of receipt.

Account Portal

Log in to your account dashboard to submit a formal written request — for data deletion, account history export, or term dispute initiation — with a traceable case reference number attached automatically.

KEAMANAN DAN TRANSPARANSI

How We Protect Your Account and Data

Every account on metaspin is protected by a combination of encryption, access controls, and documented data-retention policies.

Data Encryption

All data transmitted between your device and our servers uses TLS 1.3 encryption. Stored account data — including your transaction history with DANA or OVO — is encrypted at rest using AES-256 standards applied at the database layer.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to improve page performance, and no third-party advertising cookies. You can review and adjust cookie preferences at any time inside your account settings under Privacy.

Account Security

Two-step verification is available for all accounts and we strongly recommend enabling it under Security Settings. Suspicious login attempts from unrecognised devices trigger an automatic email alert sent to your registered address within sixty seconds.

Data Retention

We retain account and transaction records for as long as required by applicable financial regulations — typically five years for payment records involving GoPay and QRIS. After that period, data is securely deleted unless a legal hold applies.

Your Data Rights

You have the right to request a copy of all data we hold about your account, ask us to correct inaccuracies, or submit a deletion request where local law permits. Submit any of these through your Account Portal for a tracked response.

Policy Contact

Our Data Protection Officer handles escalated privacy concerns. Reach the DPO directly through the legal email channel; we acknowledge DPO requests within twenty-four hours and resolve them within thirty calendar days.

Common Questions About Our Legal Terms

These are the questions our account holders ask most often about legal terms, data rights, and policy scope. Each answer reflects our current policy; if your situation is not covered here, reach us via live chat for a direct response.

The complete terms of service document is linked in the footer of every page on metaspin.best. You can also request a PDF copy through live chat or email, and we will send it to the address registered on your account within one hour.

Access to specific features and services depends on local law. We apply jurisdiction-based checks at account level and restrict functionality in areas where applicable regulations require it. Opening an account confirms you have verified your own eligibility under local rules.

Submit a data access request through your Account Portal under Privacy Settings. We acknowledge the request within twenty-four hours and deliver a full export of your account data — including transaction records from DANA, OVO, GoPay, and QRIS — within thirty calendar days.

Yes, where local law permits. Submit a deletion request via the Account Portal. We will delete personal data not subject to mandatory financial retention periods — typically transaction records held for compliance are kept for five years before secure deletion.

We send an email to your registered address at least seven days before any material change to our terms takes effect. The notification includes a summary of what changed and a link to the updated document for your review.

Payment method details used for DANA, OVO, GoPay, and QRIS transactions are processed through encrypted channels and stored only as long as financial regulations require. We do not share your payment identifiers with third parties outside of transaction processing.

Start with live chat for initial resolution; if the matter is unresolved, escalate in writing via email to our compliance inbox. We assign a case reference number within two hours and aim to reach a documented resolution within fourteen calendar days.

Related Pages

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