Reference

How metaspin Handles Your Personal Data

At metaspin, your personal data is collected only for the purposes of running your account, processing your transactions through DANA, OVO, GoPay, and QRIS, and keeping your sessions…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions logged securelyYour rights respected under applicable lawContact us any time to review your dataNo data sold to third parties
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metaspin How metaspin Handles Your Personal Data
PRIVACY CONTACT CHANNELS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the personal data we hold about your account, our privacy team is reachable through the channels below. Our support desk operates around the clock — 24 hours a day, seven days a week — so you can submit a data request from Denpasar, Yogyakarta, or anywhere else in Indonesia and expect an initial response within 24 hours of submission.

Team online

Live Chat

Start a live chat session from any page on metaspin.best. Our agents are available 24/7 and can raise a formal data-access or deletion request on your behalf immediately.

Email Privacy Team

Send your written request to our dedicated privacy address. Include your registered email and account ID so we can locate your record and respond within one business day.

In-Account Request Form

Log in, navigate to Account Settings, then select Privacy & Data. Submit your request directly through the form — no need to contact support separately for routine access requests.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

From the moment you deposit via QRIS to the moment a withdrawal clears to your OVO wallet, every data point we touch is handled under strict internal controls.

Encryption in Transit and at Rest

All data moving between your browser and our servers is encrypted using TLS 1.3. Stored records — including your DANA and GoPay transaction logs — are encrypted at rest using AES-256 so no unencrypted copy ever sits on our infrastructure.

Cookie and Tracker Control

We use session cookies to keep you logged in and analytics cookies to measure page performance. Non-essential trackers require your consent on first visit, and you can withdraw that consent through your browser or our cookie preference panel at any time.

Account Security Practices

Two-step verification is available for all accounts and strongly recommended. If we detect a login from an unfamiliar device or IP region, your account is flagged and you receive an alert to the email address registered with us.

Data Retention Schedule

Active account data is held for the lifetime of your account plus five years after closure — required for financial compliance. Non-transactional data such as browsing session logs is purged automatically after 90 days.

Third-Party Data Sharing

We share data only with payment processors (such as those facilitating DANA, OVO, GoPay, and QRIS settlements) and identity verification providers. We never share data with advertisers. All third-party processors are bound by contractual data-handling obligations.

Your Right to Request Changes

You may request a full export of your data, correction of inaccurate records, or full deletion of your account data. Deletion requests are processed within 30 days, subject to legal retention obligations that depend on local law.

Your Privacy Policy Questions, Addressed

The questions below cover what real account holders ask us about data rights, cookies, payment records, and how to get in touch when something needs to change. If your question is not listed here, our live chat team can answer it around the clock.

We collect your name, email address, phone number, and the payment identifiers linked to your chosen method — DANA, OVO, GoPay, or QRIS. We also log your IP address and device type for security purposes. We do not collect more than is operationally necessary.

Transaction records — including every deposit and withdrawal tied to your DANA, OVO, GoPay, or QRIS account — are retained for a minimum of five years after the transaction date. This is a financial-compliance requirement. Non-transactional session data is purged after 90 days.

Yes. Log in, go to Account Settings, and select Privacy & Data to submit a data-export request. Alternatively, contact our privacy team by email or live chat. We will deliver a copy of your data within 30 days of receiving a verified request.

No. We share data only with payment processors handling DANA, OVO, GoPay, and QRIS settlements and with identity verification providers. These partners are under strict contractual obligations. We do not sell, rent, or share your information with advertisers.

On your first visit, a consent banner lets you accept or decline non-essential cookies. You can revisit that choice at any time through your browser's cookie settings or through the cookie preference panel linked in our site footer.

We delete non-transactional data promptly after account closure. Financial records tied to your deposits and withdrawals are retained for five years to meet compliance obligations. Whether full deletion is possible sooner depends on local law. Submit a formal deletion request through live chat or email.

Contact our privacy team directly via live chat (available 24/7) or by email with your account ID and a description of the concern. We commit to an initial response within 24 hours and a full resolution within 30 days of receiving a complete request.

Related Pages

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